At Smashed Edibles, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help. Please read through our Refund Policy for details on how we handle returns, exchanges, and refunds.

1. Returns and Exchanges

Due to the nature of our products, we cannot accept returns on opened or used edibles for health and safety reasons. However, if you receive a defective or damaged product, we will assist you in processing a return or exchange.

To qualify for a return or exchange:

  • The product must be unopened and in its original packaging.

  • The request for a return or exchange must be made within 14 days from the date of purchase.

  • You will need to provide proof of purchase, such as an order confirmation or receipt.

If the product is defective or damaged upon arrival, please contact us immediately with a detailed description of the issue and any relevant photos.

2. Refunds

Refunds are available under the following conditions:

  • Defective or Damaged Products: If the product you received is defective or damaged, we will offer a full refund or replacement, based on your preference.

  • Incorrect Product: If we shipped the wrong product, we will either send you the correct product or issue a full refund.

Refunds will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.

To request a refund:

  • Contact our customer service team at sales@smashededibles.com with your order number and details of the issue.

  • Provide any supporting evidence, such as images of damaged or incorrect products.

3. Shipping Costs

  • Return Shipping: If you are returning a product due to a defect or error on our part, we will cover the return shipping costs.

  • Non-Refundable Shipping: If the return is due to personal preference or incorrect ordering (e.g., choosing the wrong product), the cost of return shipping will be the responsibility of the customer.

4. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to cancel it. However, you may request a return or exchange once you receive the product, in accordance with our refund policy.

5. Exceptions

We reserve the right to refuse refunds or exchanges under the following conditions:

  • The product has been opened or used.

  • The product is not in its original condition or packaging.

  • The return request is made outside the 14-day return window.

6. How to Contact Us

If you have any questions about this Refund Policy or need assistance with a return, exchange, or refund, please contact us:

Smashed Edibles
Email: sales@smashededibles.com

By making a purchase from Smashed Edibles, you agree to the terms outlined in this Refund Policy. We strive to make your shopping experience as smooth as possible, and we are happy to assist you with any concerns.